{"id":17634,"date":"2026-10-06T13:37:20","date_gmt":"2026-10-06T10:37:20","guid":{"rendered":"https:\/\/fantom-market.com\/games-faq\/"},"modified":"2026-10-06T13:37:20","modified_gmt":"2026-10-06T10:37:20","slug":"games-faq","status":"publish","type":"page","link":"https:\/\/fantom-market.com\/en\/games-faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fx-faq\"><h2 class=\"fx-faq__group\">General questions<\/h2><details class=\"fx-faq__item\"><summary>How long does an order take?<\/summary><div class=\"fx-faq__a\"><p>We activate PS Plus and Xbox subscriptions within 30 minutes after payment. During peak hours it may take a little longer.<\/p><p>Top-up codes, gift cards and ready-made accounts are delivered automatically right after payment \u2014 at any time of day.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>Can my account get banned?<\/summary><div class=\"fx-faq__a\"><p>We activate subscriptions and top up balances only through official methods \u2014 no hacks, system exploits or third-party programs.<\/p><p>If you yourself follow PlayStation and Xbox rules and don\u2019t use mods or exploits, the risk of a ban is minimal. After activation, the account remains entirely yours.<\/p><\/div><\/details><h2 class=\"fx-faq__group\">PlayStation<\/h2><details class=\"fx-faq__item\"><summary>How do PS Plus regions differ: Turkey, CIS, India?<\/summary><div class=\"fx-faq__a\"><p><b>Turkey<\/b> \u2014 older games (roughly before 2018) are cheaper; Russian is available in about 60% of games; the store is not in Russian.<\/p><p><b>CIS<\/b> \u2014 the subscription is cheaper than in Turkey and India; Russian is available in about 90% of games; the store and menus are in Russian. The catalog does not include Mortal Kombat 11 or the Hitman games.<\/p><p><b>India<\/b> \u2014 the subscription is cheaper than in Turkey; the balance is easy to top up with codes; Russian is available in about 60% of games; the store is not in Russian.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>What\u2019s the difference between Essential, Extra, Deluxe and EA Play?<\/summary><div class=\"fx-faq__a\"><p><b>Essential<\/b> \u2014 2\u20133 games every month, online multiplayer and store discounts.<\/p><p><b>Extra<\/b> \u2014 everything in Essential plus a catalog of 400+ games.<\/p><p><b>Deluxe<\/b> \u2014 everything in Extra (about 620 games in total) plus PS1, PS2, PS3 and PSP classics, 2\u201310-hour trials of new releases and Ubisoft+ Classics (30\u201340 games).<\/p><p>EA Play is not included in any PS Plus tier and is purchased separately.<\/p><p><b>EA Play<\/b> \u2014 about 50 EA games (including FC 24, UFC 4, Need for Speed, Battlefield 2042, It Takes Two) and discounts on EA games and currency. FC 25 and UFC 5 are not included, and EA Play does not unlock online multiplayer.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>How do I find two-player games in PS Plus?<\/summary><div class=\"fx-faq__a\"><p>You need the Extra or Deluxe tier.<\/p><ol><li>Open the PlayStation Plus section in the main menu.<\/li><li>Press R1 twice \u2014 the \u201cCollections\u201d tab will open.<\/li><li>Press down once on the D-pad \u2014 the Couch Co-op collection will appear.<\/li><li>Press X \u2014 a list of games for two or more players will open.<\/li><\/ol><p>In some games the second player can\u2019t join right away, only after the intro \u2014 about 15\u201320 minutes into the game.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>Games from the PlayStation Store won\u2019t download. What should I do?<\/summary><div class=\"fx-faq__a\"><p><b>Option 1 (recommended).<\/b> Install the PS App on your phone, sign in to your account, find the games you need and start the download from the app \u2014 the console will download them itself.<\/p><p><b>Option 2.<\/b> Connect to a different internet connection (another provider or a hotspot from your phone) or change the DNS on the console: \u201cSettings\u201d \u2192 \u201cNetwork\u201d \u2192 \u201cSet Up Internet Connection\u201d \u2192 your Wi-Fi network \u2192 \u201cOptions\u201d \u2192 \u201cAdvanced Settings\u201d \u2192 \u201cDNS Settings\u201d \u2192 \u201cManual\u201d. Address options:<\/p><ul class=\"fx-faq__dns\"><li>primary <code>176.99.11.77<\/code>, secondary <code>80.78.247.254<\/code><\/li><li>primary <code>45.90.33.120<\/code>, secondary <code>0.0.0.0<\/code><\/li><li>primary <code>37.220.84.124<\/code>, secondary <code>85.234.106.202<\/code><\/li><li>primary <code>95.216.232.133<\/code>, secondary <code>0.0.0.0<\/code><\/li><\/ul><p>Step-by-step guide for PS4 and PS5 \u2014 <a href=\"https:\/\/fantom-market.com\/en\/nastrojka-dns-ps4-ps5\/\">\u201cDNS setup on PS4 and PS5\u201d<\/a>.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>What is a 2FA code (backup code) and where do I get it?<\/summary><div class=\"fx-faq__a\"><p>2FA is two-step verification: when you sign in, PlayStation asks for a one-time code. You need a phone number to enable it (+7 numbers are supported). Our orders usually require two backup codes.<\/p><p><b>On the PlayStation website:<\/b> sign in \u2192 avatar in the top-right corner \u2192 Account Settings \u2192 Security \u2192 Backup Codes. Copy two codes.<\/p><p><b>On the console:<\/b> \u201cSettings\u201d \u2192 \u201cUsers and Accounts\u201d \u2192 \u201cAccount\u201d \u2192 \u201cSecurity\u201d \u2192 \u201cBackup Codes\u201d. Write down two codes.<\/p><p>Keep your backup codes in a safe place \u2014 they let you sign in even if your phone isn\u2019t at hand.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>No SMS from PlayStation<\/summary><div class=\"fx-faq__a\"><p>SMS messages to Russian numbers now arrive with long delays or don\u2019t arrive at all. We recommend saving your backup codes in advance and switching from SMS to an authenticator app.<\/p><p><b>Backup codes:<\/b> on the website \u2014 avatar \u2192 Settings \u2192 Security \u2192 Backup codes; in the PS App \u2014 first tab (controller) \u2192 gear icon at the top right \u2192 \u201cYour information\u201d \u2192 menu (three lines) \u2192 Security \u2192 Backup codes.<\/p><p><b>Switch to an authenticator app<\/b> (easier from a computer; from a phone you\u2019ll need a second phone for the QR code): install Google Authenticator or a similar app \u2192 on the website, avatar \u2192 Settings \u2192 Security \u2192 2-step verification \u2192 Edit \u2192 Deactivate, then Edit again \u2192 Authenticator app \u2192 scan the QR code \u2192 Next \u2192 enter the 6 digits from the app before the timer runs out.<\/p><p><b>Important<\/b> save the backup codes that PlayStation shows after setup. If you have already lost access, write to <a href=\"https:\/\/t.me\/FANTOM_GSM\" target=\"_blank\" rel=\"noopener\">support<\/a>, and we\u2019ll help you restore it.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>I forgot my PlayStation account password<\/summary><div class=\"fx-faq__a\"><p><b>On the PlayStation website:<\/b> on the sign-in page click \u201cTrouble signing in?\u201d \u2192 \u201cAccount recovery\u201d \u2192 enter the account email \u2192 open the email from PlayStation and follow the link \u2192 enter the date of birth from your profile \u2192 set a new password.<\/p><p><b>On the console:<\/b> on the sign-in screen choose \u201cForgot your password?\u201d \u2192 enter your email \u2192 follow the link in the email \u2192 enter your date of birth \u2192 set a new password.<\/p><p>If the order is still in progress, after changing the password send the new details to <a href=\"https:\/\/t.me\/FANTOM_GSM\" target=\"_blank\" rel=\"noopener\">support<\/a>, so we can complete it.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>The \u201cThis discount code is not valid\u201d error<\/summary><div class=\"fx-faq__a\"><p>This happens when the code is entered in the wrong field. The correct way: \u201cSettings\u201d \u2192 \u201cUsers and Accounts\u201d \u2192 \u201cAccount\u201d \u2192 \u201cPayment and Subscriptions\u201d \u2192 \u201cRedeem Codes\u201d \u2192 enter the code from your order. After that, the balance will be topped up.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>Online play doesn\u2019t work in Mortal Kombat 1<\/summary><div class=\"fx-faq__a\"><p>Set DNS manually in your console or PC network settings:<\/p><ul class=\"fx-faq__dns\"><li>primary <code>157.230.76.30<\/code>, secondary <code>143.244.198.120<\/code><\/li><\/ul><\/div><\/details><details class=\"fx-faq__item\"><summary>How do I activate a PlayStation top-up code?<\/summary><div class=\"fx-faq__a\"><p><b>Activating a code on PlayStation console<\/b><\/p><ol><li>On the console, sign in to a PlayStation Network account of the same region as the code.<\/li><li>Open PlayStation Store. On PS5: tap \"\u2026\" (three dots) next to the search bar; on PS4: open the store's left menu.<\/li><li>Select \"Redeem Codes\" (Redeem Codes).<\/li><li>Enter the 12-digit code from your order (without hyphens) and click \"Continue\" \/ \"Confirm\".<\/li><li>Confirm the activation \u2014 the amount will be credited to the account wallet right away. You can also do this on store.playstation.com: profile icon \u2192 \"Redeem Code\".<\/li><\/ol><p>If you get a region error, check that the account region matches the code region.<\/p><\/div><\/details><h2 class=\"fx-faq__group\" id=\"arenda\">Rental<\/h2><details class=\"fx-faq__item\"><summary>What are P2 and P3 \u2014 which format should you choose?<\/summary><div class=\"fx-faq__a\"><p><b>P3 \u2014 the game is on your account.<\/b> You install the game from the issued profile, then play from your regular account: trophies and saves stay with you, internet is only needed to launch the game, and online mode is available if you have PS Plus. Don't log in to the issued profile again until the end of the rental. More expensive, but more convenient.<\/p><p><b>P2 \u2014 playing via the provided account.<\/b> You play only from the provided profile, which must be online at all times; saves are stored on it, and trophies don't go to your account. Cheaper \u2014 suitable if you just need to finish the campaign.<\/p><p>Not sure? Take P3. The rental period and prices are listed on the game page; if you like a game, you can buy it permanently.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>Why choose PS4 or PS5 if the game is released on both consoles?<\/summary><div class=\"fx-faq__a\"><p>Each platform has its own activation slots \u2014 this is a Sony limitation. The slot you're given is occupied by your console, and until you free it, another customer can't take it on the same platform.<\/p><p>So choose <b>your exact console<\/b>: if you take PS4 but play on PS5, the next PS5 renter won't be able to activate. If the platform you need is out of stock, wait until it becomes available or choose a different period.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>How do I rent a game and where will the details arrive?<\/summary><div class=\"fx-faq__a\"><ol class=\"fx-dns__steps\"><li>Open the game page and select <b>platform, format (P2 or P3) and rental period<\/b> of rental. Choose your own platform.<\/li><li>Select your console in the \u201cYour console\u201d field, click \u201cOrder\u201d and pay for the order \u2014 an e-mail is enough.<\/li><li>After payment, the account details and connection instructions will appear on the order page (your account area), by e-mail and in Telegram if you've linked the bot. This usually takes 30\u201340 minutes, and up to an hour at peak times.<\/li><li>Sign in to the provided profile on your console following the instructions and install the game from the library.<\/li><\/ol><p>If the details haven't arrived after more than an hour, contact support and include your order number.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>They're asking me for a two-factor authentication code \u2014 where do I get it?<\/summary><div class=\"fx-faq__a\"><p>Along with the login and password, the delivery includes <b>one backup code<\/b>. Enter it in full; letter case matters. The code is single-use: if you signed out of the profile and sign-in asks for a code again, message us and we'll issue a new one.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>Why deactivate the console with P2, and can I get blocked?<\/summary><div class=\"fx-faq__a\"><p>With P2 you sign in to the provided profile from your console, and Sony registers the console as the \u201cprimary\u201d one for the account \u2014 as a result you take someone else's P3 slot. So after signing in, be sure to: <b>Settings \u2192 Account Management \u2192 Activate as Your Primary PS4 \u2192 Deactivate<\/b> (on PS5, turn off \u201cConsole Sharing\u201d). After deactivation you can play P2 without worry \u2014 only an internet connection is needed.<\/p><p>If the renter breaks the rules (doesn't return the account, doesn't deactivate the console, changes the details, shares them with third parties), we have the right to block the profile and contact Sony support. In that case restrictions on the console are possible, and the rental payment is not refunded. Follow the rules and there will be no problems.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>A lock icon appeared on the game \u2014 what should I do?<\/summary><div class=\"fx-faq__a\"><p><b>If you have P2:<\/b><\/p><ul class=\"fx-dns__list\"><li>Check your internet (it must be on) and restart the router.<\/li><li>Restart the console.<\/li><li>Restore the licenses. PS4: Settings \u2192 Account Management \u2192 Restore Licenses \u2192 Restore. PS5: Settings \u2192 Users and Accounts \u2192 Other \u2192 Restore Licenses.<\/li><\/ul><p><b>If you have P3:<\/b> log in to the provided profile and check the activation. PS4: Settings \u2192 Account Management \u2192 Activate as Your Primary PS4 \u2192 Activate. PS5: Settings \u2192 Users and Accounts \u2192 Other \u2192 Console Sharing and Offline Play \u2192 Enable.<\/p><p>Didn't help? Contact support.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>I logged into the account, but the game isn't in the library<\/summary><div class=\"fx-faq__a\"><p><b>PS4:<\/b> open \u201cLibrary\u201d \u2192 \u201cPurchased\u201d on the left \u2014 the game is in this list, press \u201cDownload\u201d.<\/p><p><b>PS5:<\/b> \u201cLibrary\u201d \u2192 \u201cYour Collection\u201d \u2014 the game is there for download.<\/p><p>If there is no list at all, the game isn't lost: see the question about an empty library below (restoring licenses and DNS).<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>How can I see what percentage of the game has downloaded?<\/summary><div class=\"fx-faq__a\"><p><b>PS4:<\/b> on the home screen press Up \u2192 \u201cNotifications\u201d \u2192 \u201cDownloads\u201d.<\/p><p><b>PS5:<\/b> press the PS button on the controller \u2192 \u201cDownloads\/Uploads\u201d \u2192 \u201cGo to Downloads\u201d.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>The game doesn't have the needed add-on, although it was shown on the product page<\/summary><div class=\"fx-faq__a\"><p>Sign in to the issued profile, open PS Store, find the add-on via search and start the download \u2014 it's linked to the rented account. If the add-on isn't in the store either, write to us with the game name and order number.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>How do I delete the account after a rental?<\/summary><div class=\"fx-faq__a\"><p><b>Don't delete the profile until we tell you that you can.<\/b> First you often need to disconnect the console from the account \u2014 without this, the slot can't be freed.<\/p><p>When we give the go-ahead: log in to your regular account. <b>PS4:<\/b> Settings \u2192 Sign-In Settings \u2192 User Management \u2192 Delete User. <b>PS5:<\/b> Settings \u2192 Users and Accounts \u2192 Delete Users \u2192 select the profile and delete it.<\/p><p>Returned early \u2014 10% off your next rental under the \u201cQuick return\u201d program.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>What guarantees do I have that I'll get the account and you won't change the password?<\/summary><div class=\"fx-faq__a\"><p>We want you to be satisfied and come back: delivery is automatic, and the password doesn't change during the rental term. In a rare exception (for example, if the previous renter delayed returning the account), the password may change \u2014 in that case a new one is issued to you immediately, and you receive it the same way as the first details. Our customer reviews on the site, the channel and the VK community (comments are open) are all live. On request, we'll show that the game you need is on the account. If you didn't get access or it doesn't work, we'll refund your money or replace the game (see the next question).<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>Can I get a refund for a rental?<\/summary><div class=\"fx-faq__a\"><p>Yes, if the service was not provided or the login details don't work and we couldn't replace the account. If the details were issued and work, no refund is made \u2014 rental time can't be returned. Contact support within 24 hours of the order: this way the issue will be resolved faster. Money is refunded by the same payment method; payments from balance are refunded to balance.<\/p><p>Full rules \u2014 <a href=\"https:\/\/fantom-market.com\/en\/vozvrat\/\">\u201cRefund policy\u201d<\/a>.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>The library is empty, PS Store won't open, or error CE-30035 \u2014 what to do?<\/summary><div class=\"fx-faq__a\"><div class=\"fx-dns__note\"><b>Important.<\/b> This method doesn't work for everyone: a lot depends on your provider and connection type. The settings change only on your console and can be switched back to \u201cAutomatic\u201d at any time.<\/div><p>Try restoring licenses \u2014 sometimes that's enough:<\/p><div class=\"fx-dns__path\" aria-label=\"Menu path\"><span class=\"fx-dns__tile\">Settings<\/span><span class=\"fx-dns__arrow\" aria-hidden=\"true\">\u2192<\/span><span class=\"fx-dns__tile\">Account Management<\/span><span class=\"fx-dns__arrow\" aria-hidden=\"true\">\u2192<\/span><span class=\"fx-dns__tile\">Restore licenses<\/span><span class=\"fx-dns__arrow\" aria-hidden=\"true\">\u2192<\/span><span class=\"fx-dns__tile\">Restore<\/span><\/div><p>If an error appears <b>CE-30035<\/b>, it says \u201ccould not connect to the server\u201d, or the restore screen hangs for a long time \u2014 set up DNS (addresses and instructions for PS4 and PS5 are below).<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>Which DNS should I set on PS4 and PS5?<\/summary><div class=\"fx-faq__a\"><p>Enter them on two lines \u2014 \u201cPrimary\u201d and \u201cSecondary\u201d. Tap an address to copy it. <b>The first pair doesn't always work<\/b> \u2014 if the error persists, restart the console and try the next one on the list.<\/p><div class=\"fx-dns__pairs\"><div class=\"fx-dns__pair\"><em>Try first<\/em><button type=\"button\" class=\"fx-dns__copy\" data-copy=\"176.99.11.77\"><small>Primary<\/small>176.99.11.77<\/button><button type=\"button\" class=\"fx-dns__copy\" data-copy=\"80.78.247.254\"><small>Secondary<\/small>80.78.247.254<\/button><\/div><div class=\"fx-dns__pair\"><em>&nbsp;<\/em><button type=\"button\" class=\"fx-dns__copy\" data-copy=\"37.220.84.124\"><small>Primary<\/small>37.220.84.124<\/button><button type=\"button\" class=\"fx-dns__copy\" data-copy=\"85.234.106.202\"><small>Secondary<\/small>85.234.106.202<\/button><\/div><div class=\"fx-dns__pair\"><em>Quad9<\/em><button type=\"button\" class=\"fx-dns__copy\" data-copy=\"9.9.9.9\"><small>Primary<\/small>9.9.9.9<\/button><button type=\"button\" class=\"fx-dns__copy\" data-copy=\"149.112.112.112\"><small>Secondary<\/small>149.112.112.112<\/button><\/div><div class=\"fx-dns__pair\"><em>Google<\/em><button type=\"button\" class=\"fx-dns__copy\" data-copy=\"8.8.8.8\"><small>Primary<\/small>8.8.8.8<\/button><button type=\"button\" class=\"fx-dns__copy\" data-copy=\"8.8.4.4\"><small>Secondary<\/small>8.8.4.4<\/button><\/div><div class=\"fx-dns__pair\"><em>Cloudflare<\/em><button type=\"button\" class=\"fx-dns__copy\" data-copy=\"1.1.1.1\"><small>Primary<\/small>1.1.1.1<\/button><button type=\"button\" class=\"fx-dns__copy\" data-copy=\"1.0.0.1\"><small>Secondary<\/small>1.0.0.1<\/button><\/div><div class=\"fx-dns__pair\"><em>For CoD, FIFA, Battlefield<\/em><button type=\"button\" class=\"fx-dns__copy\" data-copy=\"111.88.96.50\"><small>Primary<\/small>111.88.96.50<\/button><button type=\"button\" class=\"fx-dns__copy\" data-copy=\"111.88.96.51\"><small>Secondary<\/small>111.88.96.51<\/button><\/div><\/div><\/div><\/details><details class=\"fx-faq__item\"><summary>DNS setup on PS4<\/summary><div class=\"fx-faq__a\"><div class=\"fx-dns__path\" aria-label=\"Menu path\"><span class=\"fx-dns__tile\">Settings<\/span><span class=\"fx-dns__arrow\" aria-hidden=\"true\">\u2192<\/span><span class=\"fx-dns__tile\">Network<\/span><span class=\"fx-dns__arrow\" aria-hidden=\"true\">\u2192<\/span><span class=\"fx-dns__tile\">Set Up Internet Connection<\/span><\/div><ol class=\"fx-dns__steps\"><li>Open <b>Settings \u2192 Network \u2192 Set Up Internet Connection<\/b>.<\/li><li>Choose a method: <b>Use Wi-Fi<\/b> or <b>Use a LAN cable<\/b> \u2014 how the console is connected to the internet.<\/li><li>Select the option <b>\u201cCustom\u201d<\/b>.<\/li><li>For Wi-Fi, select your network and press <b>X<\/b> (enter your Wi-Fi password if prompted).<\/li><li>\u201cIP Address Settings\u201d \u2014 <b>Automatic<\/b>.<\/li><li>\u201cDHCP Host Name\u201d \u2014 <b>Do not specify<\/b>.<\/li><li>\u201cDNS Settings\u201d \u2014 <b>Manual<\/b>.<\/li><li>Enter \u201cPrimary DNS\u201d and \u201cSecondary DNS\u201d from the address list (zeros by default) and press \u201cNext\u201d.<\/li><li>\u201cMTU Settings\u201d \u2014 <b>Automatic<\/b>. \u201cProxy Server\u201d \u2014 <b>Do not use<\/b>.<\/li><li>Press <b>\u201cTest Internet Connection\u201d<\/b> \u2014 everything should say \u201cSuccess\u201d.<\/li><li>Exit the settings and <b>restart the console<\/b> \u2014 without this, the changes won't take effect.<\/li><\/ol><figure class=\"fx-dns__screen\"><svg viewbox=\"0 0 420 170\" role=\"img\" aria-label=\"Diagram of the \u201cDNS Settings\u201d screen on PS4 (not a screenshot, addresses are an example)\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\"1\" y=\"1\" width=\"418\" height=\"168\" rx=\"14\" class=\"s-bg\"\/><text x=\"20\" y=\"30\" class=\"s-t\">DNS Settings<\/text><text x=\"20\" y=\"56\" class=\"s-l\">Mode<\/text><rect x=\"150\" y=\"40\" width=\"250\" height=\"24\" rx=\"6\" class=\"s-f\"\/><text x=\"162\" y=\"57\" class=\"s-v\">Manual<\/text><text x=\"20\" y=\"96\" class=\"s-l\">Primary DNS<\/text><rect x=\"150\" y=\"80\" width=\"250\" height=\"24\" rx=\"6\" class=\"s-f\"\/><text x=\"162\" y=\"97\" class=\"s-v\">176.99.11.77<\/text><text x=\"20\" y=\"136\" class=\"s-l\">Secondary DNS<\/text><rect x=\"150\" y=\"120\" width=\"250\" height=\"24\" rx=\"6\" class=\"s-f\"\/><text x=\"162\" y=\"137\" class=\"s-v\">80.78.247.254<\/text><\/svg><figcaption>Diagram of the \u201cDNS Settings\u201d screen on PS4 (not a screenshot, addresses are an example)<\/figcaption><\/figure><\/div><\/details><details class=\"fx-faq__item\"><summary>DNS setup on PS5 (and error NW-102636-8)<\/summary><div class=\"fx-faq__a\"><div class=\"fx-dns__path\" aria-label=\"Menu path\"><span class=\"fx-dns__tile\">Settings<\/span><span class=\"fx-dns__arrow\" aria-hidden=\"true\">\u2192<\/span><span class=\"fx-dns__tile\">Network<\/span><span class=\"fx-dns__arrow\" aria-hidden=\"true\">\u2192<\/span><span class=\"fx-dns__tile\">Settings<\/span><span class=\"fx-dns__arrow\" aria-hidden=\"true\">\u2192<\/span><span class=\"fx-dns__tile\">Set Up Internet Connection<\/span><\/div><ol class=\"fx-dns__steps\"><li>Open <b>Settings \u2192 Network \u2192 Settings \u2192 Set Up Internet Connection<\/b>.<\/li><li>In the network list, highlight yours and press the button <b>Options<\/b> on the controller (to the right of the touchpad).<\/li><li>Select <b>\u201cAdvanced Settings\u201d<\/b>.<\/li><li>\u201cDNS Settings\u201d \u2014 <b>Manual<\/b>.<\/li><li>Enter \u201cPrimary DNS\u201d and \u201cSecondary DNS\u201d (zeros by default) and press <b>OK<\/b>.<\/li><li>Exit the settings and <b>restart the console<\/b>.<\/li><\/ol><figure class=\"fx-dns__screen\"><svg viewbox=\"0 0 420 170\" role=\"img\" aria-label=\"Diagram of the DNS screen on PS5 (not a screenshot, addresses are an example)\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\"1\" y=\"1\" width=\"418\" height=\"168\" rx=\"14\" class=\"s-bg\"\/><text x=\"20\" y=\"30\" class=\"s-t\">DNS Settings<\/text><text x=\"20\" y=\"56\" class=\"s-l\">Mode<\/text><rect x=\"150\" y=\"40\" width=\"250\" height=\"24\" rx=\"6\" class=\"s-f\"\/><text x=\"162\" y=\"57\" class=\"s-v\">Manual<\/text><text x=\"20\" y=\"96\" class=\"s-l\">Primary DNS<\/text><rect x=\"150\" y=\"80\" width=\"250\" height=\"24\" rx=\"6\" class=\"s-f\"\/><text x=\"162\" y=\"97\" class=\"s-v\">176.99.11.77<\/text><text x=\"20\" y=\"136\" class=\"s-l\">Secondary DNS<\/text><rect x=\"150\" y=\"120\" width=\"250\" height=\"24\" rx=\"6\" class=\"s-f\"\/><text x=\"162\" y=\"137\" class=\"s-v\">80.78.247.254<\/text><\/svg><figcaption>Diagram of the DNS screen on PS5 (not a screenshot, addresses are an example)<\/figcaption><\/figure><p>This same setting often helps with the error <b>NW-102636-8<\/b> when creating a new user (\u201cFailed to connect to the server within the specified time\u201d).<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>DNS setup didn't help<\/summary><div class=\"fx-faq__a\"><ul class=\"fx-dns__list\"><li>Restart the console and the router, then try the next pair of addresses.<\/li><li>Connect to a different internet connection: a phone hotspot or another provider. This shows right away whether the problem is the provider or the console.<\/li><li>If the library on PS4 is still empty, run \u201cRestore Licenses\u201d again after changing DNS.<\/li><li>If the game won't launch even though PSN works, tell our support what appears on the screen and when (error code and photo).<\/li><\/ul><p class=\"fx-dns__more\"><a class=\"button\" href=\"https:\/\/t.me\/FANTOM_GSM\" target=\"_blank\" rel=\"noopener\">Contact support on Telegram<\/a><\/p><p class=\"fx-dns__fine\">DNS setup is done on your console and your network, so we can't guarantee the result for every provider. We don't recommend proxy servers from the internet: your console's data goes through them.<\/p><p><a href=\"https:\/\/fantom-market.com\/en\/nastrojka-dns-ps4-ps5\/\">The whole guide on one page<\/a><\/p><\/div><\/details><h2 class=\"fx-faq__group\">Xbox<\/h2><details class=\"fx-faq__item\"><summary>I can\u2019t find a game I bought on Xbox<\/summary><div class=\"fx-faq__a\"><p>Press the Xbox button \u2192 \u201cMy games &amp; apps\u201d \u2192 \u201cSee all\u201d \u2192 \u201cFull library\u201d \u2192 \u201cAll owned games\u201d. All the games on your account are here.<\/p><p>If the game isn\u2019t installed yet, there will be a download icon next to its name \u2014 select the game and the console will offer to install it.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>Which DNS should I use on Xbox?<\/summary><div class=\"fx-faq__a\"><p>Xbox button \u2192 \u201cSettings\u201d \u2192 \u201cNetwork settings\u201d \u2192 \u201cAdvanced settings\u201d \u2192 \u201cDNS settings\u201d \u2192 \u201cManual\u201d. Then restart the console from the \u201cPower\u201d menu.<\/p><p>IPv4:<\/p><ul class=\"fx-faq__dns\"><li>primary <code>111.88.96.50<\/code>, secondary <code>111.88.96.51<\/code><\/li><\/ul><p>IPv6:<\/p><ul class=\"fx-faq__dns\"><li>primary <code>2a00:ab00:1233:26::50<\/code>, secondary <code>2a00:ab00:1233:26::51<\/code><\/li><\/ul><\/div><\/details><h2 class=\"fx-faq__group\">Nintendo<\/h2><details class=\"fx-faq__item\"><summary>How do I activate a Nintendo Switch Online or eShop top-up code?<\/summary><div class=\"fx-faq__a\"><p><b>Activation on Nintendo Switch console<\/b><\/p><ol><li>Turn on the console and open the Nintendo eShop app from the home menu.<\/li><li>Select the account you want to activate the subscription for.<\/li><li>In the left menu, scroll down and select \"Use Code\" (Enter Code).<\/li><li>Enter the 16-digit code using the on-screen keyboard.<\/li><li>Confirm the activation.<\/li><\/ol><p>After verification, the subscription will be applied to your account right away.<\/p><\/div><\/details><h2 class=\"fx-faq__group\">AI tools<\/h2><details class=\"fx-faq__item\"><summary>How do I buy a ChatGPT, Claude or Perplexity subscription?<\/summary><div class=\"fx-faq__a\"><ol><li>Open the \"Subscriptions\" \u2192 \"AI tools\" section and choose the service and term.<\/li><li>Pay for the order \u2014 no account details or password are needed.<\/li><li>Right after payment, the activation key and the link to the activation page will appear on the order page and will be sent to your email and Telegram.<\/li><li>Open the activation page, log in to your service account and enter the key, then follow the prompts on the page.<\/li><li>Refresh the service page or log in again \u2014 the subscription will appear in your account settings.<\/li><\/ol><\/div><\/details><details class=\"fx-faq__item\"><summary>What is the difference between \"Activation key\" and \"We'll set it up on your account\" for ChatGPT Plus?<\/summary><div class=\"fx-faq__a\"><p><b>Activation key<\/b> \u2014 cheaper and delivered immediately after payment, at any time of day. You activate it yourself, we do not need your account details.<\/p><p><b>We'll set it up on your account<\/b> \u2014 our specialist sets up the subscription from 10:00 to 23:00 MSK, usually within an hour. No password is needed: only your current session data, instructions are on the product page.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>What should I check before activating the key?<\/summary><div class=\"fx-faq__a\"><ul><li>The key is activated on your personal account.<\/li><li>The account has no active subscription purchased through the App Store or Google Play \u2014 otherwise, wait until it ends.<\/li><li>You are not a member of a Team workspace (ChatGPT, Claude) \u2014 if you are, leave it.<\/li><li>For ChatGPT: a Plus key cannot be activated on top of Pro, and a Go key cannot be activated on top of Plus or Pro.<\/li><\/ul><\/div><\/details><details class=\"fx-faq__item\"><summary>The key does not activate \u2014 what should I do?<\/summary><div class=\"fx-faq__a\"><p>Check that the key is copied in full, with no spaces at the beginning or end, and that you are logged in to the right account. Do not enter the key many times in a row \u2014 contact <a href=\"https:\/\/t.me\/FANTOM_GSM\" target=\"_blank\" rel=\"noopener\">support<\/a> and provide your order number, and we will sort it out together with the supplier.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>Claude asks to verify identity (KYC)<\/summary><div class=\"fx-faq__a\"><p>Sometimes after Claude Pro is activated, Anthropic asks you to verify your identity. The account owner completes it \u2014 neither we nor the supplier can help with this. Please keep this in mind before buying.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>Can I extend a subscription in advance?<\/summary><div class=\"fx-faq__a\"><p>For Perplexity \u2014 yes, but the new term replaces the current one, the days do not add up; an unactivated Perplexity key does not expire. For ChatGPT and Claude, it is better to activate the new key after the current subscription ends.<\/p><\/div><\/details><details class=\"fx-faq__item\"><summary>How do I avoid losing my account after ordering?<\/summary><div class=\"fx-faq__a\"><p>Do not share your account with other people, do not change your IP address (VPN) often, and follow the service rules \u2014 services block accounts together with the subscription for violations.<\/p><\/div><\/details><p class=\"fx-faq__more\">Didn\u2019t find an answer? Write to <a href=\"https:\/\/t.me\/FANTOM_GSM\" target=\"_blank\" rel=\"noopener\">support on Telegram<\/a> \u2014 we\u2019ll answer about orders, payment and activation.<\/p><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17634","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fantom-market.com\/en\/wp-json\/wp\/v2\/pages\/17634","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fantom-market.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fantom-market.com\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/fantom-market.com\/en\/wp-json\/wp\/v2\/comments?post=17634"}],"version-history":[{"count":0,"href":"https:\/\/fantom-market.com\/en\/wp-json\/wp\/v2\/pages\/17634\/revisions"}],"wp:attachment":[{"href":"https:\/\/fantom-market.com\/en\/wp-json\/wp\/v2\/media?parent=17634"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}