FAQ

We activate PS Plus and Xbox subscriptions within 30 minutes after payment. During peak hours it may take a little longer.

Top-up codes, gift cards and ready-made accounts are delivered automatically right after payment — at any time of day.

We activate subscriptions and top up balances only through official methods — no hacks, system exploits or third-party programs.

If you yourself follow PlayStation and Xbox rules and don’t use mods or exploits, the risk of a ban is minimal. After activation, the account remains entirely yours.

Turkey — older games (roughly before 2018) are cheaper; Russian is available in about 60% of games; the store is not in Russian.

CIS — the subscription is cheaper than in Turkey and India; Russian is available in about 90% of games; the store and menus are in Russian. The catalog does not include Mortal Kombat 11 or the Hitman games.

India — the subscription is cheaper than in Turkey; the balance is easy to top up with codes; Russian is available in about 60% of games; the store is not in Russian.

Essential — 2–3 games every month, online multiplayer and store discounts.

Extra — everything in Essential plus a catalog of 400+ games.

Deluxe — everything in Extra (about 620 games in total) plus PS1, PS2, PS3 and PSP classics, 2–10-hour trials of new releases and Ubisoft+ Classics (30–40 games).

EA Play is not included in any PS Plus tier and is purchased separately.

EA Play — about 50 EA games (including FC 24, UFC 4, Need for Speed, Battlefield 2042, It Takes Two) and discounts on EA games and currency. FC 25 and UFC 5 are not included, and EA Play does not unlock online multiplayer.

You need the Extra or Deluxe tier.

1. Open the PlayStation Plus section in the main menu.
2. Press R1 twice — the “Collections” tab will open.
3. Press down once on the D-pad — the Couch Co-op collection will appear.
4. Press X — a list of games for two or more players will open.

In some games the second player can’t join right away, only after the intro — about 15–20 minutes into the game.

Option 1 (recommended). Install the PS App on your phone, sign in to your account, find the games you need and start the download from the app — the console will download them itself.

Option 2. Connect to a different internet connection (another provider or a hotspot from your phone) or change the DNS on the console: “Settings” → “Network” → “Set Up Internet Connection” → your Wi-Fi network → “Options” → “Advanced Settings” → “DNS Settings” → “Manual”. Address options:

• primary 176.99.11.77, secondary 80.78.247.254
• primary 45.90.33.120, secondary 0.0.0.0
• primary 37.220.84.124, secondary 85.234.106.202
• primary 95.216.232.133, secondary 0.0.0.0

Step-by-step guide for PS4 and PS5 — “DNS setup on PS4 and PS5”.

2FA is two-step verification: when you sign in, PlayStation asks for a one-time code. You need a phone number to enable it (+7 numbers are supported). Our orders usually require two backup codes.

On the PlayStation website: sign in → avatar in the top-right corner → Account Settings → Security → Backup Codes. Copy two codes.

On the console: “Settings” → “Users and Accounts” → “Account” → “Security” → “Backup Codes”. Write down two codes.

Keep your backup codes in a safe place — they let you sign in even if your phone isn’t at hand.

SMS messages to Russian numbers now arrive with long delays or don’t arrive at all. We recommend saving your backup codes in advance and switching from SMS to an authenticator app.

Backup codes: on the website — avatar → Settings → Security → Backup codes; in the PS App — first tab (controller) → gear icon at the top right → “Your information” → menu (three lines) → Security → Backup codes.

Switch to an authenticator app (easier from a computer; from a phone you’ll need a second phone for the QR code): install Google Authenticator or a similar app → on the website, avatar → Settings → Security → 2-step verification → Edit → Deactivate, then Edit again → Authenticator app → scan the QR code → Next → enter the 6 digits from the app before the timer runs out.

Important save the backup codes that PlayStation shows after setup. If you have already lost access, write to support, and we’ll help you restore it.

On the PlayStation website: on the sign-in page click “Trouble signing in?” → “Account recovery” → enter the account email → open the email from PlayStation and follow the link → enter the date of birth from your profile → set a new password.

On the console: on the sign-in screen choose “Forgot your password?” → enter your email → follow the link in the email → enter your date of birth → set a new password.

If the order is still in progress, after changing the password send the new details to support, so we can complete it.

This happens when the code is entered in the wrong field. The correct way: “Settings” → “Users and Accounts” → “Account” → “Payment and Subscriptions” → “Redeem Codes” → enter the code from your order. After that, the balance will be topped up.

Set DNS manually in your console or PC network settings:

• primary 157.230.76.30, secondary 143.244.198.120

Activating a code on PlayStation console

1. On the console, sign in to a PlayStation Network account of the same region as the code.
2. Open PlayStation Store. On PS5: tap "…" (three dots) next to the search bar; on PS4: open the store's left menu.
3. Select "Redeem Codes" (Redeem Codes).
4. Enter the 12-digit code from your order (without hyphens) and click "Continue" / "Confirm".
5. Confirm the activation — the amount will be credited to the account wallet right away. You can also do this on store.playstation.com: profile icon → "Redeem Code".

If you get a region error, check that the account region matches the code region.

P3 — the game is on your account. You install the game from the issued profile, then play from your regular account: trophies and saves stay with you, internet is only needed to launch the game, and online mode is available if you have PS Plus. Don't log in to the issued profile again until the end of the rental. More expensive, but more convenient.

P2 — playing via the provided account. You play only from the provided profile, which must be online at all times; saves are stored on it, and trophies don't go to your account. Cheaper — suitable if you just need to finish the campaign.

Not sure? Take P3. The rental period and prices are listed on the game page; if you like a game, you can buy it permanently.

Each platform has its own activation slots — this is a Sony limitation. The slot you're given is occupied by your console, and until you free it, another customer can't take it on the same platform.

So choose your exact console: if you take PS4 but play on PS5, the next PS5 renter won't be able to activate. If the platform you need is out of stock, wait until it becomes available or choose a different period.

1. Open the game page and select platform, format (P2 or P3) and rental period of rental. Choose your own platform.
2. Select your console in the “Your console” field, click “Order” and pay for the order — an e-mail is enough.
3. After payment, the account details and connection instructions will appear on the order page (your account area), by e-mail and in Telegram if you've linked the bot. This usually takes 30–40 minutes, and up to an hour at peak times.
4. Sign in to the provided profile on your console following the instructions and install the game from the library.

If the details haven't arrived after more than an hour, contact support and include your order number.

Along with the login and password, the delivery includes one backup code. Enter it in full; letter case matters. The code is single-use: if you signed out of the profile and sign-in asks for a code again, message us and we'll issue a new one.

With P2 you sign in to the provided profile from your console, and Sony registers the console as the “primary” one for the account — as a result you take someone else's P3 slot. So after signing in, be sure to: Settings → Account Management → Activate as Your Primary PS4 → Deactivate (on PS5, turn off “Console Sharing”). After deactivation you can play P2 without worry — only an internet connection is needed.

If the renter breaks the rules (doesn't return the account, doesn't deactivate the console, changes the details, shares them with third parties), we have the right to block the profile and contact Sony support. In that case restrictions on the console are possible, and the rental payment is not refunded. Follow the rules and there will be no problems.

If you have P2:

• Check your internet (it must be on) and restart the router.
• Restart the console.
• Restore the licenses. PS4: Settings → Account Management → Restore Licenses → Restore. PS5: Settings → Users and Accounts → Other → Restore Licenses.

If you have P3: log in to the provided profile and check the activation. PS4: Settings → Account Management → Activate as Your Primary PS4 → Activate. PS5: Settings → Users and Accounts → Other → Console Sharing and Offline Play → Enable.

Didn't help? Contact support.

PS4: open “Library” → “Purchased” on the left — the game is in this list, press “Download”.

PS5: “Library” → “Your Collection” — the game is there for download.

If there is no list at all, the game isn't lost: see the question about an empty library below (restoring licenses and DNS).

PS4: on the home screen press Up → “Notifications” → “Downloads”.

PS5: press the PS button on the controller → “Downloads/Uploads” → “Go to Downloads”.

Sign in to the issued profile, open PS Store, find the add-on via search and start the download — it's linked to the rented account. If the add-on isn't in the store either, write to us with the game name and order number.

Don't delete the profile until we tell you that you can. First you often need to disconnect the console from the account — without this, the slot can't be freed.

When we give the go-ahead: log in to your regular account. PS4: Settings → Sign-In Settings → User Management → Delete User. PS5: Settings → Users and Accounts → Delete Users → select the profile and delete it.

Returned early — 10% off your next rental under the “Quick return” program.

We want you to be satisfied and come back: delivery is automatic, and the password doesn't change during the rental term. In a rare exception (for example, if the previous renter delayed returning the account), the password may change — in that case a new one is issued to you immediately, and you receive it the same way as the first details. Our customer reviews on the site, the channel and the VK community (comments are open) are all live. On request, we'll show that the game you need is on the account. If you didn't get access or it doesn't work, we'll refund your money or replace the game (see the next question).

Yes, if the service was not provided or the login details don't work and we couldn't replace the account. If the details were issued and work, no refund is made — rental time can't be returned. Contact support within 24 hours of the order: this way the issue will be resolved faster. Money is refunded by the same payment method; payments from balance are refunded to balance.

Full rules — “Refund policy”.

Try restoring licenses — sometimes that's enough:

If an error appears CE-30035, it says “could not connect to the server”, or the restore screen hangs for a long time — set up DNS (addresses and instructions for PS4 and PS5 are below).

Enter them on two lines — “Primary” and “Secondary”. Tap an address to copy it. The first pair doesn't always work — if the error persists, restart the console and try the next one on the list.

1. Open Settings → Network → Set Up Internet Connection.
2. Choose a method: Use Wi-Fi or Use a LAN cable — how the console is connected to the internet.
3. Select the option “Custom”.
4. For Wi-Fi, select your network and press X (enter your Wi-Fi password if prompted).
5. “IP Address Settings” — Automatic.
6. “DHCP Host Name” — Do not specify.
7. “DNS Settings” — Manual.
8. Enter “Primary DNS” and “Secondary DNS” from the address list (zeros by default) and press “Next”.
9. “MTU Settings” — Automatic. “Proxy Server” — Do not use.
10. Press “Test Internet Connection” — everything should say “Success”.
11. Exit the settings and restart the console — without this, the changes won't take effect.

1. Open Settings → Network → Settings → Set Up Internet Connection.
2. In the network list, highlight yours and press the button Options on the controller (to the right of the touchpad).
3. Select “Advanced Settings”.
4. “DNS Settings” — Manual.
5. Enter “Primary DNS” and “Secondary DNS” (zeros by default) and press OK.
6. Exit the settings and restart the console.

This same setting often helps with the error NW-102636-8 when creating a new user (“Failed to connect to the server within the specified time”).

• Restart the console and the router, then try the next pair of addresses.
• Connect to a different internet connection: a phone hotspot or another provider. This shows right away whether the problem is the provider or the console.
• If the library on PS4 is still empty, run “Restore Licenses” again after changing DNS.
• If the game won't launch even though PSN works, tell our support what appears on the screen and when (error code and photo).

Contact support on Telegram

DNS setup is done on your console and your network, so we can't guarantee the result for every provider. We don't recommend proxy servers from the internet: your console's data goes through them.

The whole guide on one page

Press the Xbox button → “My games & apps” → “See all” → “Full library” → “All owned games”. All the games on your account are here.

If the game isn’t installed yet, there will be a download icon next to its name — select the game and the console will offer to install it.

Xbox button → “Settings” → “Network settings” → “Advanced settings” → “DNS settings” → “Manual”. Then restart the console from the “Power” menu.

IPv4:

• primary 111.88.96.50, secondary 111.88.96.51

IPv6:

• primary 2a00:ab00:1233:26::50, secondary 2a00:ab00:1233:26::51

Activation on Nintendo Switch console

1. Turn on the console and open the Nintendo eShop app from the home menu.
2. Select the account you want to activate the subscription for.
3. In the left menu, scroll down and select "Use Code" (Enter Code).
4. Enter the 16-digit code using the on-screen keyboard.
5. Confirm the activation.

After verification, the subscription will be applied to your account right away.

1. Open the "Subscriptions" → "AI tools" section and choose the service and term.
2. Pay for the order — no account details or password are needed.
3. Right after payment, the activation key and the link to the activation page will appear on the order page and will be sent to your email and Telegram.
4. Open the activation page, log in to your service account and enter the key, then follow the prompts on the page.
5. Refresh the service page or log in again — the subscription will appear in your account settings.

Activation key — cheaper and delivered immediately after payment, at any time of day. You activate it yourself, we do not need your account details.

We'll set it up on your account — our specialist sets up the subscription from 10:00 to 23:00 MSK, usually within an hour. No password is needed: only your current session data, instructions are on the product page.

• The key is activated on your personal account.
• The account has no active subscription purchased through the App Store or Google Play — otherwise, wait until it ends.
• You are not a member of a Team workspace (ChatGPT, Claude) — if you are, leave it.
• For ChatGPT: a Plus key cannot be activated on top of Pro, and a Go key cannot be activated on top of Plus or Pro.

Check that the key is copied in full, with no spaces at the beginning or end, and that you are logged in to the right account. Do not enter the key many times in a row — contact support and provide your order number, and we will sort it out together with the supplier.

Sometimes after Claude Pro is activated, Anthropic asks you to verify your identity. The account owner completes it — neither we nor the supplier can help with this. Please keep this in mind before buying.

For Perplexity — yes, but the new term replaces the current one, the days do not add up; an unactivated Perplexity key does not expire. For ChatGPT and Claude, it is better to activate the new key after the current subscription ends.

Do not share your account with other people, do not change your IP address (VPN) often, and follow the service rules — services block accounts together with the subscription for violations.